Playmates Party Terms & Conditions

Sufficient adults/guardians (over 18 years old) must be present throughout the party to supervise the children.


The coffee shop will be open during the party for adult snacks and refreshments.


If you have any special dietary needs, please let us know and we will be only too pleased to help (supplements may apply).


Approximate numbers of party guests are required at the time of booking and final numbers must be confirmed at least 24 hours before the party start time so that everything can be prepared in time. The confirmed number of party guests will be charged for, even if some fail to attend the party.


Playmates is allergen aware: Some of our products may contain wheat, eggs, milk, nuts and other allergens, for more information, please ask at the coffee shop. If you have any food allergies or intolerances, or if you are concerned about any of the ingredients in the food prepared at Playmates, please speak to a member of our team when placing your order.


Only children on the birthday party list will be allowed on the play equipment unless permission has been given by the party child’s parents/guardians and Playmates. In which case normal admission charges will apply, however ‘Pay to Play’ only entitles the children to play on the equipment, only children on the party guest list will be allowed to participate in the party. ‘Pay to Play’ guests will not be able to join in any party activities, sit at the party table and participate in the party meal. Please be aware that our staff will enforce this rule.


We politely ask you to wait outside Playmates in the party seating area until everything is ready and you are invited in by your party hostess.


A deposit is required to confirm the party booking within 24 hours of making the reservation.  This deposit is non refundable for any reason. Payment can be made using most major debit or credit cards.


All parties are subject to availability, terms and conditions.


Playmates reserve the right to change the content, times, equipment, menus and prices of parties without prior notification.